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UiTM Holdings Sdn Bhd has announced that it will cease all services and hospitality operations at Intekma Resort and Convention Centre in Section 7, by the end of March. NSTP/FAIZ ANUAR

SHAH ALAM: After 30 years in the hotel and hospitality industry, UiTM Holdings Sdn Bhd has announced that it will cease all services and hospitality operations at Intekma Resort and Convention Centre in Section 7, here by the end of March.

In an internal letter circulated to the resort’s staff and sighted by the New Straits Times, it said that the process to end the operations and services will take place in two phases.

The first phase will end on Feb 28 while the second phase falls on March 31, this year.

The letter said that from Jan 11 to March 31, all current operations will continue in accordance to the phases.

However, during the period, no room reservations or events will be accepted and all operations involving food and beverage sourced externally will also be terminated.

All of UiTM Hospitality Management Services Sdn Bhd (UHMSSB) will be offered the Staff Separation Scheme (SSS). It is unknown how many staff are affected.

The letter said that the decision to end Intekma’s services, hotel and hospitality operations was not an easy decision that was reached by the management.

“All sorts of meetings and discussions took place with the board of directors and stakeholders to reach an agreement regarding this matter. The operational and financial problems faced by UHMSSB for four years, following the ageing Intekma facilities, and taking into consideration the highly competitive hotel and hospitality industry especially in Shah Alam, was an important factor that had led to the decision.

“This is compounded by the current economic situation that is increasingly challenging that makes it difficult for Intekma to remain competitive. Therefore, assets and facilities redevelopment of Intekma must be carried out and a new business strategy must be planned.

“Before the assets and facilities redevelopment is implemented, the hotel and hospitality operations of Intekma will be terminated first. The existing assets and facilities will be made into the accommodation of UiTM Private Education Sdn Bhd students for the next three years from March 2019,” read the letter that was issued by the group’s chief executive officer but was unsigned.


All of UiTM Hospitality Management Services Sdn Bhd (UHMSSB) will be offered the Staff Separation Scheme (SSS). It is unknown how many staff are affected. NSTP/FAIZ ANUAR

It also said facilities as well as additional services such as cafe, canteen, laundry and convenience store will be handled by a third party.

The management, which thanked the staff for the dedication and commitment, also pledged to provide counselling services and assist them in seeking new jobs.

NST has contacted UiTM Holdings on this matter. A spokesperson said an official statement will be issued today.

Meanwhile, NST’s observation on Friday afternoon showed that there was not much going on at Intekma, except for a crowd at the staff canteen and Block 8, where the Institute of Graduate Studies is located.

The resort’s coffeehouse was also devoid of customers during tea-time and there was no function taking place at the Seri Bestari Hall.

A stretch of single-storey offices were empty except for about two which are occupied by UiTM subsidiaries while several blocks of building looked vacant and dilapidated.

Several blocks of buidlings are seen to have been given a new coat of paint.

However, there are more which appeared to be in need of a refurbishment.

A canteen staff, who did not want to be named, said she was saddened over the news, which was conveyed to the food and beverage staff.

News of the ceasing of operations began last year, she said, adding that it had dragged on since then as it was repeatedly denied by the management.

“It came as a shock because I only have less than three months to find another job. This is my first job and I thought I would work here until my retirement. I have a lot of memories and have made very good friends here.”

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